About

This privacy policy explains what personal data we process when you use akrafjorden.no, why, and what rights you have. Updated 20 October 2026.

Who is responsible

Åkrafjorden Oppleving AS (org.nr. 891 375 832), Åkrafjordvegen 1105, 5596 Markhus, Norway, is responsible for the personal data processed on this website. Questions about privacy: booking@akrafjorden.no or +47 959 09 664.

What we collect, and why

When you visit the website. The servers that deliver the website see your IP address and browser. This is needed to show you the pages and keep the website secure. The basis is our legitimate interest in a website that works (GDPR article 6 (1) (f)).

Cookies. Necessary cookies make the website work, for example the shopping cart and payments. Analytics with Google Analytics and marketing with the Meta pixel are used only if you say yes in the cookie banner (article 6 (1) (a)). We store a record of your choice as proof: an anonymous ID, the time and your choices. The IP address and browser in that record are deleted after 30 days, and the record after one year. Read more and change your choice on the cookie page.

Newsletter. If you sign up, we store your email address and use it to send you our newsletter. The basis is your consent, and you can unsubscribe at any time with the link in every newsletter.

Purchases and event registrations. When you buy something in our shop or register for an event, we process the details you give us, such as name, email address and order, to deliver what you ordered. Payments are handled by Stripe or PayPal; we never see your full card details. The basis is the agreement with you (article 6 (1) (b)), and orders are kept for five years because the Norwegian Bookkeeping Act requires it.

Chatbot. When you use the chatbot, we process the messages you send to answer your questions about Åkrafjorden. The messages are processed by the provider of the chatbot and its AI. Please do not enter sensitive personal data in the chat.

When you contact us by email or phone, we use what you tell us to answer you.

Who receives the data

We use these providers, who process data on our behalf or as independent controllers: Webflow (the website, forms and shop, USA), Google (Google Analytics, only with consent), Meta (the Meta pixel, only with consent), Stripe and PayPal (payments), Chattrick (the chatbot), Weglot (translation of the website), Mapbox (maps) and Cure AS in Norway (the cookie banner and the scripts on the website, delivered through Cloudflare). When data is transferred outside the EEA, this is based on the EU and US Data Privacy Framework or the EU standard contractual clauses.

How long we keep data

We keep personal data only as long as we need it for the purpose: newsletter addresses until you unsubscribe, orders for five years, and cookie records as described above.

Your rights

You can ask for a copy of the data we have about you, and ask us to correct or delete it. You can also ask us to restrict the processing, object to processing based on our legitimate interest, and receive your data in a machine-readable format. Contact us at the email address above. If you think we process your data in breach of the rules, you can complain to the Norwegian Data Protection Authority (Datatilsynet).